Welcome to WABA Manager, your ultimate platform for WhatsApp Business API automation and customer communication. This guide will walk you through every feature, module, and best practice to maximize your experience with WABA Manager.
Settings >> Configure your account settings here.
- >> General Settings
Important: Set the correct time zone to ensure that campaigns run on schedule.
Proper setup enhances overall platform functionality and campaign performance.
- >> WhatsApp Settings
Easily connect your WhatsApp Business account through our Embedded Signup Form.
Requirements:
• Facebook/META Business Account
• A phone number not currently connected to WhatsApp.
Upon successful connection, you can view:
- Display Name
- Connected Number
- Message Limits
- Number Status
- WhatsApp Business Account ID
- Phone Verification Status
- Quality Rating
- Account Status
- Refresh Button to update Account & Quality Status
Business Profile Configuration:
Add your Logo, Website, Business Description, Business Address, Business Industry, and Business Email.
Important Note: Before you start sending messages you must Add Payment Method via Meta Business Suite & also finish business verification to increase your sending limit from 250 to 1000 messages per day. get details on LINK
- >> Contact Fields
Expand your CRM by customizing contact information.
Add fields such as:
- Text Inputs
- Dropdown Selections
- Text Areas
Improve contact segmentation and targeting.
- >> Ticket Settings
Streamline support with ticket workflows inside the chat.
Features Include:
- Enable Ticketing: Activate ticket-based workflows.
- Auto Assignment:
- Off: Agents manually pick from “Unassigned” folder.
- Auto: Chats are distributed evenly among agents.
- Reassign Reopened Chats:
Reassign reopened conversations automatically. - Grant Access Controls:
Limit agents to only their assigned chats if needed.
- >> Automation
WABA Manager provides three powerful automation modules:
- Basic Replies: Set predefined responses based on keywords.
- Automated Flows (Chat Flows): Build multi-step conversational flows triggered by keywords.
- AI Reply Assistant: Smart replies powered by OpenAI’s ChatGPT with document-supported knowledge.
Automation Options: Response Sequence Priority
Customize the order for automation search and response:
- AI Reply Assistant
- Basic Replies
- Automated Flows
Note: If an Automated Flow is already active for a contact, the sequence will not be followed.
- >> Chat
Communicate in real-time with customers via:
- Text Messages
- Images
- Audio
- Videos
- Documents
- Emojis
- Location Sharing
Advanced Features:
- Enable/Disable AI Assistant within a chat.
- Add internal notes for team collaboration.
- Send WhatsApp Templates directly from the chat interface.
- Enable Notification Sounds for new messages.
- >> Contacts Management
Easily add, edit, import, or export contacts.
Mandatory Fields for Bulk Import:
- First Name (Required)
- Last Name (Optional)
- Phone Number (Required with country code)
- Email (Optional)
- Group Name (Auto-created if not existing)
Special Note:
When importing multiple groups, separate them using a | symbol (e.g., Group1 | Group2 | Group3).
Additional Features:
- Bulk Export contacts to Excel.
- Create and manage Contact Groups.
- Add Custom Fields for better segmentation.
- >> Campaign Management
Create and manage targeted WhatsApp messaging campaigns.
Personalize messages using variables and media attachments.
Scheduling Options:
- Send Immediately
- Schedule for a later time
Reminder: Ensure the correct time zone is set in General Settings.
Campaign Status Definitions:
- Accepted: Message accepted by WhatsApp servers.
- Sent: Message dispatched.
- Delivered: Message delivered to the recipient.
- Read: Message seen by the recipient (if read receipts are enabled).
- Failed: Message could not be delivered.
- >> Message Templates
Design and manage WhatsApp Business API templates.
Requirements:
- WhatsApp account must be connected.
- Templates must be Meta-approved.
Supported Template Formats:
- Text (up to 1000 characters)
- Image
- Video
- Document
- Buttons:
- Custom Buttons
- Call-to-Action Buttons
- >> Detailed Overview of Automation Options
Basic Replies (Canned Responses)
Automate customer responses instantly based on specific keywords.
Supported formats:
- Text
- Images
- Audio Clips
Automated Flows (Chat Flows)
Build multi-step, conversational chat flows to guide customers, capture leads, or assist users interactively through WhatsApp.
AI Reply Assistant
Smart, context-aware replies generated by AI.
Setup Steps:
- Navigate to Automation > AI Reply Assistant
- Enable the Assistant and configure:
- API Key
- Model: (e.g., gpt-3.5-turbo-instruct)
- Audio Replies: Enable gpt-4o-audio-preview
- (Optional) Define Keywords:
- Start Keywords (Activate AI Assistant)
- Stop Keywords (Deactivate AI Assistant)
- Upload Knowledge Base Documents (PDF/DOC) for more intelligent replies.
- >> Team Management
Invite and manage team members for efficient collaboration.
Roles Available:
- Manager: Assign chats and manage the team (no access to settings/billing).
- Agent: Respond to chats only.
Workflow:
- Send activation email invitations to new team member.
- Team members register via the invite link.
- >> Billing & Subscription
Manage your subscription plan with ease.
Highlights:
- Plans can be upgraded/downgraded anytime (prorated billing).
- Email reminders sent before renewal.
- Cancel anytime by submitting a ticket or emailing support [at] wabamanager [dot] com.
- >> Support
Encountering issues? Raise a support ticket directly from your dashboard.
Additional Options:
- Subscribe to Premium Support for faster resolution.
- Contact Support: support@wabamanager.com
- Developer Tools
Integrate WABA Manager seamlessly with external systems.
Tools Provided:
- API Key Management
- Webhooks Configuration
Receive real-time updates through configured webhook URLs.
- >> Organizations & Multi-Number Management
Manage multiple WhatsApp numbers or organizations under one WABA Manager account.
Features:
- Easy switching between organizations/numbers.
- Separate users, operations, and billing for each.
- >> Security: Two-Factor Authentication (2FA)
Strengthen your account security by enabling Google Authenticator-based 2FA.
Navigate to “View Profile” settings to activate.
Thank you for choosing WABA Manager!
Boost your business communication, automate smarter, and scale faster with the leading WhatsApp Business API platform.